FAQ


Q. When will my order ship?

A. Orders will be shipped within 1-3 business days after being packaged.

Q. Where is my confirmation email?

A. Confirmation emails are sent within 24 hours of order placement. Don't forget to check your spam folder. You must enter your email at checkout to receive an order confirmation email. 

Q. How do I know if my order was placed?

A. Once an order has been completed, you will receive a confirmation email to the address associated with your account. If your payment is through an e-wallet, the confirmation may be sent to the address linked to the e-wallet's account instead. 

 Please note, confirmation emails can take up to 24 hours to be received.

Q. How do I change or cancel my order?

A. Once an order is placed we are unable to cancel, change or modify the order. Please ensure all the contents in your cart, including billing information is correct before submitting an order.

Q. How can I change my shipping address?

A. Please send us an email peacefullycalmteas@gmail.com immediately with your order number and address corrections. Once an order has processed we are unable to make any changes to the shipping address.